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Overall Rating

(75 reviews)
73.3% of customers recommend this property

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Resident Reviews

submitted by Joann A. - |Recommended: YesGreat location, staff and maintenance very professional — Lived here 11 yrs. and have enjoyed it.
response from property -Hi Joann, Thank you for taking the time to share your experience here at the Trails of Elm Creek! Our staff is happy to hear that you are enjoying it here and hope that you continue to enjoy it! Sincerely, Trails of Elm Creek Management.
submitted by Christina C. - |Recommended: YesFantastic — Great community Maintenance issues, even minor ones, are fixed really fast, the apartments are really nice, especially for the amazing rates. My only minor complaint is that the walls are a little thin, but its because they are older buildings the only sign of their age . Good insulation good neighbors really helps keep the noise levels down. They've been doing some minor upkeep around the property this spring, and I'm impressed. Its done well quickly. The impressive part for me is that its done at all, Trails makes sure they're fixing minor issues now to prevent bigger problems later. Its not something I've ever seen in the other complexes I've lived in.
submitted by Amanda M. - |Recommended: YesTrails of Elm Creek — We wanted something a little safer feeling than the last apartment we lived in and this does meet the bill. The townhome layout is spacious. The application process is pretty straight forward if a little long. The current staff is very courteous and polite. Some things that could be better still have bugs in the kitchen since we moved in, granted it's a lot less, they are still there. The second floor is much harder to cool in the summer than the first floor so fans are a must. Neighbors can be loud. There are a lot of families in the complex with the 3 schools along the main street Vance Jackson , so noise comes and goes frequently. Maintenance turn around time could be better. We haven't put in a request in a while so maybe it has improved. The power fluxes quite frequently as though someone is playing with the power lines. Parking can be tricky. If you want to get a spot by where you live you had best be there before 8 PM or else you will be walking a ways. Overall, for the price and the location we are satisfied. It is near everything we need and links to Wurzbach Pkwy, which can take you anywhere. We will be staying for another year and look forward to the numerous improvements we have seen the complex begin while we have been here.
submitted by Danyelle C. - |Recommended: YesIt is a nice complex — It is quiet, haven't had any problems with neighbors or anyone. My kids love it. When there was problems the office staff went above and beyond to handle the situation.
submitted by Ashley B. - |Recommended: YesLove it — I really like this property, i would def recommend them to anyone
submitted by Rodolfo P. - |Recommended: Yes friendly staff excellent maintence — friendly staff excellent maintence property kept clean at all times clean pool
submitted by Vicenta I. - |Recommended: YesNice, clean complex — Quiet for the most part.
submitted by Belinda - |Recommended: NoThink before you act — The parking lot has several huge pot holes in it. The management is terrible. The maintenance man admitted to me that he has painted over lead paint in the complex If you have a problem see Ashley. She is the only one who cares. They have a problem with german cockroach infestations. I had to also call the police on my neighbors several time and i tried to work with the office and they did not help one bit. To make a short story long, my neighbor harassed and threatened me. We had to break our lease even though we were harassed and the people above us had 5 lease violations for NOISE
submitted by Sarah S. - |Recommended: YesThe staff here is so friendly. They remember my name and have a smile in their voice on the phone. — The town-home feels like home. It is an easy lay out . The buildings are really cute and inviting colors. I love how the maintenance team are so friendly and don't mind when my kids bug them if they have to come fix something, I even see Mike lead fixer helping people move in The girls in the front office know the residents by name and are so sweet We like to stop in to just say hi from time to time because they are so awesome
submitted by Nadezda R. - |Recommended: YesSharply increased utilities bill — It was unpleasant surprise that starting last month the utility bill was almost double. The most disappointment was the explanation offered us in the management office. They said that this is because of CPS increased gas prices. There are only 2 of us in the apartment and we use gas only for hot water. Increase by 35 dollars means that gas prices should increase at least 2000 . I would me more happy if i was offered real explanation - not make me a fool. I would even more easily accept some kind of breakage on the line as an explanation. I can accept slow maintenance, low quality of apartment - I know this is what I am paying a low rent for this is why I give you high overal rating , but the above treatment make me personally upset
submitted by Belinda T. - |Recommended: NoDO NOT MOVE HERE — I had the same bad experience at Trails of Elms creek. I myself lived there for about two years. I have never had a bad experience until 7 months ago. I had new neighbors that moved in above me. They constantly had their surround sound system on at all hours of the day. They also played loud music that would vibrate through the walls. When they watched t.v I could hear words through my ceiling. I called the ranger on average 4 times a week to complain about noise. I was also in and out of the main office for several months. The 3rd week of October they came home and played music with the them of going away forever . I called the police this was not the first time I had called the police on them . The ranger and the police officer showed up and told them to quiet it down . When the police officer went away . The illegal resident who was not on the lease began yelling really loud threatening the ranger. The woman who was On the lease threatened me and the man who did not belong on th
submitted by Valerie P. - |Recommended: YesAlmost Perfect — We have been here going on three years. For a bit there, the community did go through a rough patch . It does seem like the management is trying their to best to get the community back up to par. The grounds could use some sprucing up and there are days where you will see trash thrown on the grounds. Maintenance does a great job with trying to clean it up but ultimately the responsibility lands on the tenants. The tenants should have more pride in where they live and pick up after themselves. In a nutshell, the Tenants just need to start having a bit more pride in where they live and respect for the property.
submitted by Brittany L. - |Recommended: YesIt has good and bad qualities. — It is interesting to live here. The package delivery system is terrible. I had a couple packages sent back because I was not notified that they were delivered to the front office.
submitted by Pamela M. - |Recommended: YesResident — Dedicated quickly responding to maintenance eeeds personnel awareness and care. Of me and other residents
submitted by Corina C. - |Recommended: YesIt's okay for short term — The property seems safe although the gate seems to be broken often. Lots of kids in the neighborhood. I like that the schools and the library are walking distance. The playground is not great but the pool is nice. Close to several businesses and Vance Jackson can easily take you to most of them. The apartments are good for starting out. I don't know if it's something anyone would stay for long term i.e. 5 years or more.