Ratings & Reviews

Overall Rating

4
(75 reviews)
73.3% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
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Resident Reviews

submitted by Tanya L. - |Recommended: YesIt okay — It's pretty peaceful
submitted by Judy N. - |Recommended: YesIt is very quiet and is in a great location — I would tell them that the location is great. It is right by a lot of shopping with an easy commute to I -10.
submitted by Sena F. - |Recommended: YesThe apartment is ok — It's a good place to stay
submitted by Naiyah S. - |Recommended: NoCould be a lot better — Please look elsewhere or make sure you establish good communication
submitted by Jessica A. - |Recommended: NoNot the best place I've lived at — Do more research before moving here
submitted by Carrie T. - |Recommended: NoUsed to be happy, not anymore — Living here used to be okay until the all the office staff went crazy on us. We were told different things every time we went in there proving that we were being lied to constantly. Lisa refuses to get us the appliances she promised us over a year ago. She said it was cause I didn't remind her. I will gladly remind her when I start getting paid to be her assistant. It's not my job to make sure she keeps her promises to her residents. The office staff is the only reason we most likely won't be staying here for another year. We were good tenants until the office staff started pissing me off. Now they pretty much ignore my complaints. I guess the nine or so years we've lived here was all for nothing. I will never recommend these apartments to anyone solely because of the office staff.
submitted by Andrea J. - |Recommended: YesBest Apt we ve lived at — We ve lived at two different apartments before these, and these are the best so far. The maintenance crew are awesome and come right when you call. The office people are all very friendly and helpful always. The grounds are well maintained, the crew goes around and cleans the grounds which shows they care about the people and grounds. I havent had one bad thing experience while we ve been here (almost 2yrs) . I always recommend this complex when anyone is looking for a place.
submitted by Valerie - |Recommended: YesSo far...Excellent — I have yet to move in however, if the customer service is anything like I have experienced in just visiting the property as a potential tenant and becoming a future tenant it will be an awesome place. Ashley has been extremely helpful since the first day I visited the property to handling all the leasing paperwork. She has been patient and has answered any questions I may have regarding the paperwork or questions pertaining to the complex itself. She took her time in showing us the floor plans that pertained to what we were needing and walked us through all the available amenities the property has to offer. I am looking forward to becoming a resident of the Trails of Elm Creek.
submitted by Christopher H. - |Recommended: YesGreat place and staff — Quiet neighborhood. Town house is a great floor plan (c1 I believe). Maintenance is responsive in timely manner.
submitted by Lilac A. - |Recommended: NoIt's okay. — Lots of younger, inconsiderate, self-centered individuals live here...too many 'ghetto' folks. I suspect they are the individuals in the housing assistance program. Unfortunately, most of those individuals are 'ghetto' (behavior) no matter what side of town they live on, it seems. It's truly a shame. There have been several thefts in less then 1 year. It appears as if the office does not follow through and deal with complaints efficiently and/or effectively. The complex is not very handicap friendly, It was not designed for wheelchair bound individuals. The walls & floor are so thin, I can hear the squeaking mattress of my upstairs neighbors when they are having sex, along with their alarm clock and every lyric of the music they listen to (or game they are playing / IE:guitar-hero)! Not a great place to live if you deal with chronic headaches or migraines! The front security gate is often broken. The staff is very professional and helpful, the turn-around rate is a bit high and noticeable. Maintenance is fast! The best thing about this complex is their flexibility in regards to maintenance and your authorization to allow them within your residence. You never have to be concerned with someone entering your apartment without your knowledge & permission first. I have a service animal and greatly appreciate their flexibility about getting my authorization before entering my home!
submitted by Joseph S. - |Recommended: YesAwesome!!! — awesome staff!
submitted by Rita C. - |Recommended: YesFriendly staff, prompt on service orders, calm ambiance — Enjoyable and calm property. Needs some upgrading but overall do recommend.
submitted by Maria E. - |Recommended: YesAmazing Maintenance response to apartment emegancies — The communication between the office and maintenance is remarkable. I had a leak in my bathroom and it caused water to flow downstairs into kitchen and living-room. The maintenance crew Mike and his partner cleaned up the mess in a flash! They did a thorough job and made sure that we were happy with their clean up.
submitted by Maria E. - |Recommended: YesBest Place I have lived in EVER! — This Is a Very nice, safe place to raise your kids. For me the best part of living here is the staff. Especially, Pam Sandoval in the office, is one of the most caring, nicest, and patient, understanding person you could know. In my experience with Pam, She has been reliable and trustworthy. I encourage you to become a resident at Trails of elm Creek and to experience a better way of living, awesome location and staff!
submitted by Edna S. - |Recommended: YesQuiet place in a convenient neighborhood — It's a nice place